PROCESSING OF PERSONAL DATA

PROCESSING OF PERSONAL DATA

The controller of personal data of the Slept online store is united beds OÜ (registration code 14855165), located at Tartu mnt. 56, Tallinn 10115, tel. 511 4352 and e-mail slept@slept.ee

What personal data is processed:

name, telephone number and e-mail address;
address of delivery of goods;
cost of goods and services and data related to payments (purchase history);
customer support details.

For what purpose is personal data processed?

Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data such as email, phone number, customer name are processed to resolve issues related to the provision of goods and services (customer support).
The online store user's IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics.

Legal basis

Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).

Recipients to whom personal data are transmitted

Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.
The name, phone number and e-mail address will be forwarded to the transport service provider chosen by the customer. If the goods are delivered by courier, the customer's address is also transmitted in addition to the contact details.
If the accounting of the online store is performed by the service provider, then personal data is transferred to the service provider for accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

Security and access to data

Personal data is stored on Zone Media OÜ servers located in the territory of a member state of the European Union or a country that has joined the European Economic Area.
Employees of the online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the online store and to provide customer support services.
The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.
Transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) is carried out on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.

Access to and correction of personal data

You can view and make corrections to your personal data in the online store's user profile. If you have made a purchase without a user account, you can view your personal data through customer support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

Preservation

Upon closing the customer account of the online store, personal data will be deleted, except in cases where it is necessary to keep such data for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history is stored for three years.
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
The personal data required for accounting purposes shall be kept for seven years.

Deletion

To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure shall be specified.

Transfer

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of personal information that is subject to transfer.

Direct marketing announcements

The email address and phone number will be used to send direct marketing messages if the customer has given their consent on the Slept website. If the customer does not wish to receive direct marketing messages, they must select the corresponding link in the footer of the email or contact customer support.
If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and further processing of their personal data, including profiling related to direct marketing, by informing customer support by e-mail.

Solving arguments

Disputes related to the processing of personal data are resolved through customer support (slept@slept.eeThe supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).